Data18 Privacy Policy — Malaysia User Data Protection
Data18 is committed to protecting the privacy and security of every user's personal data in Malaysia. This document clearly explains how we collect, use, and safeguard your information.
Last updated: 2026. This policy applies to all users accessing the data18.bio platform.
1. Information We Collect
When you register and use the data18 platform, we collect several categories of information to ensure our services run smoothly and securely for you.
Account Information
During registration, we collect your username, email address, phone number, and login credentials. This information is used to verify your identity and manage your account securely.
Device & Browser Information
We automatically collect technical information such as device type, operating system, browser type, IP address, and screen resolution. This data helps us optimise the user experience across multiple devices, including Android phones, iOS devices, and desktop browsers.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect the necessary transaction details. We do not store full card information; all transactions are processed through a secure, encrypted payment gateway.
Usage Data
We record in-platform activity such as pages visited, games played, bets placed, and session duration. This data is used to improve our services and detect any suspicious activity.
2. How We Use Your Information
All information collected by data18 is used solely for legitimate purposes directly related to providing our services to users in Malaysia.
- Account Verification & Security: Verifies user identity at login and prevents unauthorised access.
- Transaction Processing: Processes deposits, withdrawals, and other financial activities on the platform securely in MYR.
- Service Improvements: Analyses usage patterns to improve the interface, platform performance, and mobile experience.
- Customer Support: Provides technical assistance and resolves account issues faster and more accurately.
- Legal Compliance: Meets applicable legal and regulatory requirements, including financial reporting obligations.
- Platform Communications: Sends important notifications related to your account, security, or changes to our services.
Data18 does not use user data for third-party advertising purposes or sell personal information to any outside party.
3. Use of Cookies & Tracking
The data18 platform uses cookies and similar tracking technologies to keep the platform running smoothly and deliver a better experience for users.
Types of Cookies Used
- Session Cookies: Maintains your login session while you are active. This cookie is deleted automatically when you close your browser.
- Preference Cookies: Saves your language settings and display preferences so the platform is ready for you on your next visit.
- Analytics Cookies: Records anonymised usage data to help us understand how users interact with the platform.
- Security Cookies: Used to detect and prevent fraudulent activity or unauthorised access.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of some data18 platform features.
4. Data Storage, Security & Sharing
Data Security
Data18 implements robust technical security measures to protect your personal information. All data transmitted between your device and our servers is secured with SSL encryption. Passwords are stored in an unreadable format using secure hashing methods.
We restrict access to personal data to staff who need it to perform their duties, and all staff are bound by strict confidentiality agreements.
Data Retention Period
We retain your personal data for as long as your account is active or as needed to provide our services. After account closure, data will be kept for the period required by law before being securely deleted.
Sharing With Third Parties
Data18 does not sell or rent users' personal information to third parties. We only share data in the following limited circumstances:
- Service providers who assist us in operating the platform (e.g., payment processors), all of whom are bound by strict confidentiality agreements.
- Legal authorities where required by court order or applicable laws in Malaysia.
- In the event of a business merger or acquisition, with prior notice given to users.
5. User Rights & How to Contact Us
As a data18 user, you have certain rights regarding your personal data. We respect those rights and provide straightforward ways for you to exercise them.
Right of Access
You have the right to request a copy of the personal data we hold about you. Requests can be submitted via the support email.
Right to Rectification
If your data is inaccurate or incomplete, you can request a correction through your account settings or by contacting support.
Right to Erasure
You may request the deletion of your account and personal data, subject to applicable legal retention requirements.
Right to Object
You may object to the use of your data for specific purposes. We will give every request careful consideration.
Policy Changes & Contact Us
Data18 reserves the right to update this Privacy Policy from time to time. Users will be notified of any significant changes via platform notification or registered email. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
For any enquiries regarding your data privacy, please contact our team:
Email: [email protected]
Or visit the FAQ for more information.
Have Questions About Your Data?
The data18 team is here to help you understand how we protect your privacy. Contact us or check our FAQ section for more details.
FAQ Log In to Account